• Account Manager

    Posted Date 2 months ago(6/6/2018 11:12 AM)
    Job ID
    400 Galleria Pkwy
    # of Openings
    Suite 1600
  • Overview

    Ingenious Med, an explosive growth and industry-leading web and mobile Healthcare IT Company is focused on enabling best practice physician workflows. We automate clinician processes at the point of care, streamlining clinical workflow to simultaneously improve care and lower cost. In addition to calling 8 out of 10 of the largest health care systems and physician management companies our clients, we’re also regularly recognized for our innovation and growth – including Inc. 5000 and Deloitte Technology Fast 500. Competitive compensation including Medical, Dental, Vision, guaranteed company contribution to 401k, education benefits and excellent paid time off. We're always looking for talented, smart, and independent thinkers to join the team. Ingenious Med is innovative and different. Are you?


    Account Managers at Ingenious Med are responsible for maintaining and expanding relationships with existing healthcare clients.  Account Managers will ensure successful rollout of our software solutions, account retention, and customer satisfaction.  The Account Manager will play a proactive role, encompassing a deep knowledge of a client’s organization and being in-tune with its short-term initiatives and long-term business goals.   Account Managers will serve as a liaison between the client, the Sales team and different departments within Ingenious Med; they represent the entire range of company products and services to assigned customers.


    • Establishes productive and professional relationships with clients in the assigned regional territory.
    • Coordinates the efforts of company personnel, including product support, Implementation, Training, and the Ingenious Med Leadership team in order to meet account performance objectives and customers’ expectations.
    • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
    • Act as a project manager for client projects including:
      • Participate in the sales process for expansion opportunities with their customers
      • May be needed to deliver orders and obtain sign-off
      • Facilitation of conference calls
      • Providing updates to project plans as needed
      • Facilitating the software testing process and ensuring clients requirements are met in their production environment
      • Schedules regular client visits to maintain and deepen the relationship
      • Research healthcare industry trends and regulatory issues to provide clients with a consultative analysis of solutions available within IM
    • Maintain high customer satisfaction ratings
    • Ensures renewal of accounts
    • Contributes to the sales performance of the assigned regional territory


    • 25%-50%


    • Polished presentation skills for both remote (web based) and onsite customer meetings.
    • Polished presentation skills for executive level meetings.
    • Consultative selling, and ability to problem solve on the fly.
    • Superior customer service skills.
    • Friendly, cheerful, “can-do” demeanor.
    • Excellent time and task management skills.
    • Excellent written and oral communication skills.
    • Strong interpersonal skills.
    • Ability to explain complex technical concepts in layman’s terms.
    • Adaptable to shifting priorities and work effectively in a fast-paced environment.


    • Bachelor’s Degree in Business Administration, a related field, or equivalent professional experience
    • Minimum of 2 years’ experience in healthcare, clinical, practice management, consulting, or an Account Management role


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