• Integration Analyst

    Posted Date 6 days ago(7/9/2018 5:14 PM)
    Job ID
    2018-1260
    Address
    400 Galleria Pkwy
    # of Openings
    1
    Suite
    Suite 1600
    City
    Atlanta
    Category
    Integrations
    State
    GA
  • Overview

    Ingenious Med, an explosive growth and industry-leading web and mobile Healthcare IT Company is focused on enabling best practice physician workflows. We automate clinician processes at the point of care, streamlining clinical workflow to simultaneously improve care and lower cost. In addition to calling 8 out of 10 of the largest health care systems and physician management companies our clients, we’re also regularly recognized for our innovation and growth – including Inc. 5000 and Deloitte Technology Fast 500. Competitive compensation including Medical, Dental, Vision, guaranteed company contribution to 401k, education benefits and excellent paid time off. We're always looking for talented, smart, and independent thinkers to join the team. Ingenious Med is innovative and different. Are you?

     

    Integration Analysts are an integral component in Ingenious Med’s commitment to deliver outstanding products and customer service. As part of our 24x7 service model, Integration Analysts are responsible delivering superior customer service and incident response for business affecting, customer issues on Ingenious Med’s integration offerings. In this client facing role, Integration Analysts are responsible for maintaining a high level of customer satisfaction and meeting service level targets or estimated project timelines through expert technical remediation and project management. Integration Analyst are subject matter experts on Ingenious Med’s integration offerings, serve as remediation lead during complex, technical customer issues, and identify and execute on continual process and operational improvements for the business. Integration Analysts work both independently and as part of a team (Integration Analysis and Support and cross functional) to provide timely and effective resolution to customer issues.

    Responsibilities

    • Responsible for diagnosing, troubleshooting and resolving interface related customer issues within the service level targets or defined SLAs.
    • Implement new instances of standard integration product offerings (ADT, Force-Pop, Patient Status Mismatch)
    • Build strong relationship with customers by understanding workflows and business needs and handling all incidents with a sense of urgency and professional attitude.
    • Serve as a subject matter expert on ADT, Force-Pop, and Patient Status Mismatch for customers, both internal and external.
    • Make recommendations to management to support short and long term business goals.
    • Participate in cross functional remediation efforts to provide timely incident response, working with IM and client technical and business teams to resolve large scale, business affecting incidents as needed.
    • Ensure outstanding client support experience by actively communicating the status to clients or internal resources and management throughout the incident response.
    • Accurately document details of support cases, interface projects, active interfaces, and force-pop customizations within Salesforce.
    • Conduct regular self-guided study to stay current on new application functionalities.
    • Participate in the on-call rotation to ensure overall service level targets are achieved.

    TRAVEL REQUIREMENTS

    • No Travel Required

    KEY COMPETENCIES

    • Superior customer service skills.
    • Outstanding analytical and problem-solving skills.
    • Friendly, cheerful, “can-do” demeanor.
    • Excellent time and task management skills.
    • Excellent written and oral communication skills.
    • Strong interpersonal skills.
    • Ability to explain complex technical concepts in layman’s terms.
    • Adaptable to shifting priorities and work effectively in a fast-paced environment.

    Qualifications

    • Bachelor’s Degree, preferably in Computer Science or related field
    • Proficiency with MS Office and other standard business software
    • Experience with SQL preferred
    • Experience with Mirth preferred
    • Experience with networking – TCP/IP, VPN, Proxies - preferred
    • Experience with HL7, SQL Server, T-SQL/PLSQL, JavaScript, XML, C# preferred
    • Experience with Salesforce preferred

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