Ingenious Med, an explosive growth and industry-leading web and mobile Healthcare IT Company is focused on enabling best practice physician workflows. We automate clinician processes at the point of care, streamlining clinical workflow to simultaneously improve care and lower cost. In addition to calling 8 out of 10 of the largest health care systems and physician management companies our clients, we’re also regularly recognized for our innovation and growth – including Inc. 5000 and Deloitte Technology Fast 500. Competitive compensation including Medical, Dental, Vision, guaranteed company contribution to 401k, education benefits and excellent paid time off. We're always looking for talented, smart, and independent thinkers to join the team. Ingenious Med is innovative and different. Are you?
The Application Analyst (AA) functions within the Customer Success Department and is a critical component to the Implementation process. The primary goal of this role is to assist with the setup and configuration of a client’s application instance and help lead efforts, on-site and remotely, to launch the application successfully in a client’s environment. An effective Application Analyst will be a Subject Matter Expert on the client’s setup and workflow, working with Customer Success Analysts (CSA) to configure the environment according to our best practices and client-specific needs identified by the CSA, while also fully leading small projects as assigned. Their focus on and understanding of the client setup will enable them to ensure a quality product is delivered and adoption and client satisfaction is maximized. AAs can also provide external and internal product training as needed. AAs assists the Support team, as needed, to ensure being up-to-date about current releases, Known Issues, troubleshooting methods, and appropriate workarounds created by the Support staff. This embedded approach allows AAs to increase their subject matter expertise and provide support to their colleagues and clients for issues and questions.
· Bachelor’s Degree, preferably in a technical, healthcare, or business field, such as Computer Science, Management Information, Public Health or related fields.