Ingenious Med, an explosive growth and industry-leading web and mobile Healthcare IT Company is focused on enabling best practice physician workflows. We automate clinician processes at the point of care, streamlining clinical workflow to simultaneously improve care and lower cost. In addition to calling 8 out of 10 of the largest health care systems and physician management companies our clients, we’re also regularly recognized for our innovation and growth – including Inc. 5000 and Deloitte Technology Fast 500. Competitive compensation including Medical, Dental, Vision, guaranteed company contribution to 401k, education benefits and excellent paid time off. We're always looking for talented, smart, and independent thinkers to join the team. Ingenious Med is innovative and different. Are you?
Technical Support Specialists are an integral component in Ingenious Med’s commitment to deliver outstanding products and customer service. As part of our 24x7 service model, level 2 Technical Support Specialists are responsible delivering superior customer service and incident response for business affecting, customer issues on Ingenious Med’s web and mobile platforms. In this client facing role, level 2 Technical Support Specialists are responsible for maintaining a high level of customer satisfaction and meeting service level targets through expert technical remediation and active communication with clients by phone, email or onsite. Level 2 Technical Support Specialists are subject matter experts on Ingenious Med’s product, serve as remediation lead during complex, highly visible customer issues, and identify and execute on continual process and operational improvements for the business. Technical Support Specialists work both independently and as part of a team (Product Support and cross functional) to provide timely and effective resolution to customer issues.